Annual Maintenance Contract (AMC)
Our Annual Maintenance Contract (AMC) is a comprehensive service plan designed for businesses that prioritize reliability and long-term performance. This contract ensures that your coffee equipment is regularly maintained by our trained technicians, reducing the risk of unexpected breakdowns and costly repairs.
Key Benefits of AMC:
✔ Regular Scheduled Maintenance: We conduct periodic service visits at predefined intervals, ensuring your machine remains in top working condition.
✔ Preventive Care: Our experts check for wear and tear, replace necessary parts, and fine-tune settings to maintain optimal performance.
✔ Priority Service & Faster Response Time: AMC customers receive priority support in case of any technical issues, minimizing downtime.
✔ Cost Savings on Repairs: AMC holders benefit from discounted spare parts and labor costs, making it a cost-effective solution in the long run.
✔ Extended Equipment Life: Routine maintenance reduces strain on machine components, ensuring longevity and consistent performance.
✔ Better Coffee Quality: Regular calibration and cleaning ensure that your machine delivers the best-tasting coffee every time.
✔ Seamless Service Management via Terotam service App: Customers can easily raise service requests by scanning the QR code, track technician visits, and maintain a digital service record.
An AMC is the best choice for businesses that rely on their coffee equipment daily and cannot afford unexpected machine failures.
Preventive Maintenance Contract (PMC)
Our Preventive Maintenance Contract (PMC) is a proactive service plan that focuses on periodic check-ups and maintenance without the full coverage of an AMC. This contract is suitable for those who want regular upkeep but may not require comprehensive support.
KeyBenefits of PMC:
✔ Routine Equipment Inspections: Our team visits at scheduled intervals to assess machine health and performance.
✔ Cleaning & Calibration: We clean critical machine components and fine tune settings to maintain consistency in coffee extraction.
✔ Technical Assessments: Our technicians identify potential problems early, helping you avoid major breakdowns.
✔ Basic Part Replacements: Small components, gaskets, and seals are replaced as needed to ensure smooth operation.
✔ Affordable & Flexible: PMC is a great option for those looking for preventive care without committing to a full maintenance contract.
✔ Service Tracking with Terotam App: Customers can log maintenance requests, track service history, and communicate with our support team through the app.
PMC is ideal for businesses that want to maintain efficiency, reduce unexpected breakdowns, and keep their coffee equipment running smoothly.
Paid Service Call (One-Time Service)
For customers who require immediate assistance but do not have a service contract, we offer a Paid Service Call at ₹3,500 + GST per visit.
What’s Included in a Paid Service Call?
✔ On-Site Diagnosis & Troubleshooting: Our technicians visit your location to assess the issue and determine the necessary repairs.
✔ Basic Servicing: Includes essential cleaning, minor adjustments, and calibration to restore machine functionality.
✔ Expert Recommendations: If additional repairs or part replacements are needed, our team will provide a detailed assessment.
✔ Easy Booking via Terotam App: Raise a service request instantly through the app for a faster response.
This option is perfect for customers who need urgent technical support without an ongoing service commitment.
Why Choose Three One Coffee Engineering Pvt. Ltd. for Service & Maintenance?
✔ Expert Technicians: Our team consists of highly skilled professionals trained to service top-tier coffee machines.
✔ Genuine Spare Parts: We use only authentic parts to ensure durability and optimal performance.
✔ Terotam App Integration: Simplify your service requests, track maintenance schedules, and store service history digitally.
✔ Customer-Centric Approach: We provide transparent service, fair pricing, and tailored solutions to meet your needs.
✔ Nationwide Support: We offer service across multiple locations, ensuring prompt assistance wherever your business operates.
✔ Highly skilled: factory-certified service team you can trust
