FAQs
How do I place an order on your website?
To place an order, simply browse our products, “Add to cart” your chosen items and proceed to checkout. At checkout, click “Request Quotation” and our team will connect with you and share the final pricing.
Why don’t I see the price before checkout?
We follow a personalized pricing model to provide you with the best value based on product selection, customization, or quantity. That’s why prices are shared only after you request a quote.
What does “Request Quotation” mean?
“Request Quotation” means you are asking us to provide the final price for your selected items. It is not a payment request but the first step to confirm your order.
How long does it take to receive a quote after requesting one?
You will typically receive your quote within 24–48 hours. For urgent requests, you can contact our team directly at info@threeonecoffee.com
Can I edit my cart before requesting a quote?
Yes, you can add or remove products, adjust quantities, or update preferences in your cart before submitting your quote request.
Is there a minimum order requirement to request a quote?
No, there is no minimum order value. You can request a quote for a single item or for multiple items.
Will I be charged immediately when I request a quote?
No. Requesting a quote is completely free and does not involve any charges. You only pay once you approve the final quote and proceed with your order.
How will I receive my final price—email, call, or on the website?
Your final quote will be sent to you via email, and in some cases, our team may also connect with you by phone for confirmation.
Can I request a quote for multiple products together?
Yes, you can add multiple products to your cart and request a quote for all of them at once.
What if I need to make changes after requesting a quote?
No worries—you can let our team know about the changes. We will update your quote accordingly before finalizing. You can send an email on info@threeonecoffee.com
How long is my quote valid once I receive it?
Each quote is valid for 10 days from the date of issue. After that, prices may be revised based on availability or other factors.
Can I cancel my quote request?
Yes, you can cancel your quote request at any time. There are no charges or obligations if you decide not to proceed.
Do I need to create an account to request a quote?
No, you just need to fill the “Request For Product Quotation” form with name, phone number, email address so we can share your quote, and provide updates. It also makes future orders quicker and easier.
Can I request a quote for bulk or custom orders?
Absolutely! We specialize in handling bulk and custom requests. Just mention your requirements when submitting the quote, and our team will prepare a tailored offer for you.
What happens after I accept the quote—how do I confirm my order?
Once you approve the quote, we will share a secure payment link. After payment confirmation, your order will be processed and shipped as per the agreed timeline. Please use NEFT or RTGS for transactions. Other online payment options are not available.
What payment methods do you accept?
We accept all major debit and credit cards, UPI, net banking, and wallet payments. For online transactions, we accept payments via NEFT or RTGS only.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible. Refunds for cancellations are processed within 7–10 business days.
What are your shipping charges?
Shipping charges are calculated based on the order weight and delivery location, and will be shown before you make payment.
What is the delivery timeline?
Standard delivery within India takes 2–7 working days, depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on domestic orders above a certain value (displayed at checkout). Orders below this value will have shipping charges applied.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS.
What happens if my order cannot be delivered?
Our delivery partners will make up to three delivery attempts. If unsuccessful, the package will be returned to us. Please ensure your contact number and address are accurate to avoid delivery issues.
What is your return policy?
We accept returns only in cases where the product is defective, physically damaged during transit, or if an incorrect item has been delivered.
How do I report a damaged or defective item?
Please contact our customer support (info@threeonecoffee.com) within 24 hours of delivery with your order details and images of the product. We’ll arrange a replacement or refund if eligible.
Can I exchange a product?
Exchanges are possible only if the product is defective, damaged during shipping, or if you received the wrong item.
How long does it take to process a refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned product.
How can I contact customer support?
For quick assistance, feel free to reach us on WhatsApp, drop us an email at [info@threeonecoffee.com], or use the contact form on our website. Our team usually replies within 1–2 business days.
Why buy coffee machines and coffee grinders from Three One Coffee Engineering?
When you buy any coffee equipment from Three One Coffee Engineering, you're not just picking up one of the world’s best espresso machines - you’re choosing a long-term partner in your coffee journey. Whether you're dialing in the perfect shot at home or setting up a serious café, you're backed by a team that understands coffee, engineering, and what it takes to deliver consistent excellence every day.
With Three One Coffee, it's not about pushing product - it's about finding the right fit, giving you the tools, support, and confidence to create coffee that truly speaks to your standards.
You're buying peace of mind, local accountability, and the kind of hands-on expertise that no online international order can replicate.
